Check for duplicate Python system files
Check for multiple versions of pythonxx.dll,
pywintypesxx.dll, or pythoncomxx.dll, where xx is the
Python version (eg, 23). In general, you should find exactly one
copy of these files in your Windows system directory (generally named SYSTEM32.) However, non admin
installs will place then in your main Python directory. Check for
copies of these files in both places - if you find multiple copies,
delete all but the ones in your system directory.
COM related errors
Occasionally you may see installation errors related to regisering COM
objects. The installation will still succeed, but you may have
trouble using the parts of thexe extensions relating to COM.
Common causes for this are discussed here
Note: If your installation generated COM related errors and you
need to install a COM update, it is recommended you uninstall the
installation, perform the update COM, then
re-install the extensions
Windows XP and later
There should be no errors relating to Windows XP - please report a bug
via the sourceforge pages if you see any problems.
Windows 2000 or 9x which still
have old Internet Explorer versions,
specifically version 4.01, may experience an error registring Python
COM objects. The error will usually include the error:
pywintypes.com_error: (-2147467262, 'No such interface supported', None, None)
It appears this version of IE shipped with an incorrect comcat.dll
(which resides in the system32 directory.) You should upgrade your IE
version to solve this.
If you are using Windows 9x, have not updated Internet Explorer or
installed MSOffice or any other large, popular application, you may
need to update the COM version on your system. Lots of commonly
used software will update these automatically for your (such as
Internet Explorer, or Microsoft Office), so many old systems are likely
to be fine - but if you do experience issues relating to COM, you
should install an update
The simplest way to get up-to-date COM DLLs is to install the
latest DCOM updates. Visit the DCOM download pages at http://www.microsoft.com/com,
select Resources->Downloads, and grab the DCOM update for your
A small number of users have reported old DLLs that refuse to go
away even after updating their system. Although very rare, if all else
fails, the key system DLLs appear to be ole32.dll and oleaut32.dll
The versions I have on my Windows NT 4 SP3 machine are:
- ole32.dll - 4.00
- oleaut32.dll - 2.30.4265
My Windows 98 box has:
- ole32.dll - 126.96.36.199
- oleaut32.dll - 2.30.4261
If your version of these files are significantly out of date, then
that is likely to be your problem. (See Finding
a version of a DLL for more information)
To find the "version of a DLL", follow this process:
- Using Windows Explorer, locate the DLL in question (usually in
the Windows System directory)
- Display the properties for the file. This can be done by
right-clicking on the file, and selecting Properties from
- On the properties dialog that is shown, click on the Version
tab near the top of the form.
The version number should be displayed.
If you can not locate the file specified, it may be necessary to
change the options for Windows explorer. If you select the View menu,
then select Options (or Folder Options), there will be an option to
hide system files - disable this option. Unfortunately, the exact
process is different for Windows 95, 98 and NT
Check the correct Python DLLs have been installed
Note: This process currently does
not work - the new build process does not tag the DLLs.
This normally happens when an old version of the extensions has been
installed on the PC. You should check the version numbers of the files Pythoncom1x.dll
and PyWinTypes1x.dll. Both these files are in your
Windows system directory. (Click here for info on
how to find a DLLs version)
The version numbers should be 1.5.0.xxx (or 1.6.0.xxx), where xxx is
the build number of win32all you installed. For example,
win32all-125.exe will install these DLLs with version 188.8.131.52;
build 136 is likely to be 184.108.40.206 (by the time we release 136 we will
certainly be on 1.6 only :-)
If old versions are installed, you should:
- Uninstall the extensions using Control Panel/Add Remove Programs.
- Delete these DLLs from your Windows System directory.
- Reinstall the extensions.
If you are brave: The WinZip program can open the win32all-xxx.exe
file, and display and extract the contents. If you are confident that
you know all the files that were not installed correctly, you can
extract and update the files manually.
[Wed Jul 27 08:02:53 2005 GMT+10]